Thank you for choosing Emergency Care Consultants
Our mission is to provide outstanding emergency care for any patient at any time, and we strive to meet that goal with every visit. Our physicians and advanced practice providers staff several Twin Cities emergency departments, delivering high-quality care when you need it most.
Because our providers are independent from the hospital, you may receive more than one billing statement for a single ER visit. We understand that medical bills—especially after an emergency—can be confusing, but we’re here to help make things easier.
FAQs
This FAQ section offers clear answers to common questions patients have after an emergency visit—including how to review your lab or radiology results, how to contact your ER provider, why you may receive a bill from Emergency Care Consultants, and who to reach out to for billing, insurance updates, payments, or any concerns about your care.
Why am I getting a bill from Emergency Care Consultants?
An emergency department visit will often require multiple resources, many of which are billed separately. Emergency Care Consultants is the provider group that covers the emergency medicine services at the hospital where you were seen. The bill you receive from ECC is for the provider only. You will likely receive other bills from the hospital facility or other services during your emergency department visit, depending on your visit.
At Emergency Care Consultants, we work with a trusted third-party vendor to handle our professional billing. This helps us provide you with accurate and efficient service, making your experience smoother.
As of November 1, 2024, our billing vendor has changed. All questions about your bill and payment should be directed to the following. See below for contact information.
- Date of service 10/31/2024 or earlier should be directed to LogixHealth.
- Date of service 11/1/2024 or after should be direct to Ventra Health.
For questions about your health insurance and coverage, please contact your insurance carrier directly.
For questions about your hospital facility bill, please reach out to the hospital where you were treated.
How Can I Review my Laboratory and Radiology Results?
Most results are available on your discharge paperwork or online through the following applicable Health System’s MyChart account: Allina MyChart or MHealth Fairview MyChart.
Can I speak with my ER doctor or provider after my visit?
- The ER provider cared for you is not available for additional questions after the conclusion of your visit
- In most cases, however, patients receive verbal and written discharge instructions which may answer your questions
- Consider contacting your primary care provider or assigned specialist
- If you believe you are experiencing an emergency medical event, please seek help in the emergency department.
What number should I call for questions on my Emergency Room physician charges or bill?
As of November 1, 2024, our billing vendor has changed. All questions about your bill and payment should be directed to the following:
- Date of service 10/31/2024 or earlier, please contact LogixHealth. Their Patient Service Center is available by phone at 1-855-691-9890, open from 8am-9pm EST. You can also view and pay your bill online at http://www.doctorpayments.com.
- Date of service 11/1/2024 or after, please contact Ventra Health. Their Patient Service Center is available by phone at 651-364-7256, open 8a-8p EST, Monday–Friday. You can also view and pay your bill online at https://physicianbillpay.com/#/
For all other administrative questions regarding ECC, please call ECC’s Business Office at 612-439-1860.
How can I pay my bill?
Payments can be made by credit card, electronic check, or money order. Cash payments are not accepted.
As of November 1, 2024, our billing vendor has changed.
- For date of service 10/31/2024 or earlier, payments should be directed to LogixHealth. You may contact LogixHealth’s Patient Service Center by phone at 1-855-691-9890, open from 8am-9pm EST. You can also view and pay your bill online at http://www.doctorpayments.com. If you wish to pay by check or money order, please make sure to include the account number located on the upper left corner of your statement. All payments can be sent to:
Emergency Care Consultants PA
PO Box 86 LB12-0910
Minneapolis, MN 55486
- For date of service 11/1/2024 or after, payments should be directed to Ventra Health. You may contact Ventra’s Patient Service Center is by phone at 651-364-7256, open 8a-8p EST, Monday – Friday. You can also view and pay your bill online at https://physicianbillpay.com/#/ If you wish to pay by check or money order, please make sure to include the account number located on the upper left corner of your statement. All payments can be sent to:
Emergency Care Consultants PA
PO Box 860223
Minneapolis, MN 55486-0223
Who do I contact to update my insurance or contact information?
As of November 1, 2024, our billing vendor has changed. Please contact the respective Patient Service Center to update your insurance or contact information.
- For date of service 10/31/2024 or earlier, please contact LogixHealth. Their Patient Service Center can be reached by phone at 1-855-691-9890, open from 8am-9pm EST.
- For Date of service 11/1/2024 or after, please contact Ventra Health. Their Patient Service Center can be reached by phone at 651-364-7256, open 8a-8p EST, Monday – Friday.
Who can I contact to file a grievance or complaint regarding services provided during my emergency room visit?
ECC is committed to providing excellent quality care to all patients. If you feel that the services provided have in any way compromised patient safety or did not meet accepted quality of care standards, please contact our business office at 612-439-1860.
Our Billing Process
Learn about our billing process and view our full policy for more details.