This policy explains Emergency Care Consultants’ (ECC) billing and collection practices. Our goal is to ensure that patients understand their financial responsibilities and know how to contact us with any billing questions or concerns.

Timely Billing

ECC partners with a third-party billing company to ensure timely and accurate claim submission to insurance payers. We rely on the health system to collect and share accurate patient insurance information and demographics at the time of service.

Please note that updates to your insurance or demographic information after the date of your visit may not be automatically reflected in our system.

Statements and Payment Terms

ECC sends billing statements to the patient or responsible person monthly following the initial correspondence we receive from your insurance company. After your insurance company has paid or identified its portion of the bill, the remaining balance is your responsibility.  

Patients typically receive a combination of digital and paper communications.

• The first statement is issued as soon as the balance becomes your responsibility.
• A final notice is sent after 30 days if payment is not received.
• Unpaid balances may be referred to a collection agency after 90 days.

Billing Error Review

If you believe your bill is incorrect or that another party should be responsible for payment, please contact our business office as soon as identified.  Upon receiving notice of a potential billing error, ECC will review your account. Once the review is complete, we will correct any identified billing errors, and a notice will be sent when the review is completed. If an overpayment occurred, ECC will issue a refund within 30 days of completing the review.

Payment Assistance and Medical Debt 

We will send you statements identifying your remaining balance from time to time. If you are experiencing difficulty paying your bill, please contact our business office. Our staff can discuss payment plans or other reasonable options to help manage your balance.

You will continue to receive statements showing your remaining balance until your account is resolved.

Referral to a Collection Agency

We may use a collection agency in certain cases where the terms of a payment arrangement or terms of our billing and collection policy have not been met. If payment has not been received within 90 days of the initial statement date, and no satisfactory payment arrangements have been made, ECC may refer your account to a collection agency or law firm.

ECC does not report medical debt to consumer reporting agencies or credit bureaus in accordance with the Minnesota Debt Fairness Act.

Contact Information

If you have questions about this policy or your billing statement, please contact:

Emergency Care Consultants, P.A.
2829 University Ave SE, Suite 730
Minneapolis, MN 55414
Phone: 612-439-1860